Returns & Exchanges

Exchanges

At Dress to Bark, we offer various exchanges. You can exchange it for a different size, color, or a completely new style! 

Exchanges must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection.  

Returns

At Dress to Bark, we offer returns with refund back to your initial payment method or store credit.  

Returns must be made within 15 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $5 fee for restocking and shipping will be deducted from your refund to your original payment method. This $5 fee does not apply to returns that are made to store credit. 

Shipping

How quickly will I receive my order?

We are typically able to process your order in 1-2 business days! Once your order has shipped, the delivery time will vary based on your location. Our standard estimated shipping times are:

USA: 5-12 days

Canada: 7-14 days

UK & Europe: 9-16 days

Japan: 7-14 days

Please note that sometimes shipping times may take longer than usual due to carrier delays, and as a result we can't guarantee an arrival date.

For the most accurate updates on your package’s whereabouts, please check your tracking link once your order has shipped. 

Do you offer expedited shipping?

Yes! We offer expedited shipping via Fedex and UPS

Where does Dress to Bark ship?

Dress to Bark is proud to offer world wide shipping.

I didn't receive a confirmation email, did my order go through?

It is unlikely, but order confirmations may be delayed, and could end up being marked as junk/spam in your email inbox. If you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records and contact us with any concerns.

Can I cancel or modify my order once placed?

We strive to process and ship your order as quickly as possible! This means that once an order is placed, we are unable to make any changes or cancel the order. However, we offer quick and easy exchanges or returns!

Where can I find my tracking number?

Your tracking number will be included in your shipping confirmation email.

Payments & Security

What payment options do you offer?

We accept Visa, Mastercard, American Express and Discover Credit cards. Payments can also be made with Google Pay, Apple Pay, and Shop Pay, as well as PayPal.

When will I be charged for my order?

You will be charged within 24 hours from the time you place your order.

Are payment options on your website secure?

Yes, your security and privacy is our priority. All payments processed on DresstoBark.com are safely handled by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

Contact

How can I contact Dress to Bark?

We are here to help you and your pooch! You can reach out to us via email, or contact form on our website.

Do you work with influencers?

We do! We are always looking to build organic relationships with adorable and creative pups who love supporting our brand. Please contact us on Social Media or send us a message if you are interested.